What to Do if a Guest Damages Your Pool - PoolRentalNearMe.com

Protect Your Investment with Professional Damage Response

Pool damage can be stressful and costly, but handling it professionally protects your property, maintains guest relationships, and ensures fair resolution. This comprehensive guide covers everything from immediate response to insurance claims and prevention strategies.

Immediate Response Protocol

First 30 Minutes After Discovery

Safety Assessment (Priority #1):

✅ Ensure Guest Safety: Verify no one is injured or in danger
✅ Secure the Area: Prevent further damage or safety hazards
✅ Stop Water Loss: If applicable, stop leaks or water flow
✅ Electrical Safety: Turn off pool equipment if electrical damage suspected
✅ Chemical Safety: Secure any chemical spills or contamination

Initial Documentation:

✅ Photograph Everything: Multiple angles, wide shots, and close-ups
✅ Video Documentation: Comprehensive video walkthrough
✅ Time Stamps: Ensure all documentation shows date/time
✅ Witness Information: Collect contact info from anyone who saw the damage
✅ Guest Statement: Get initial account of what happened

Emergency Contacts:

Pool Service Professional: For immediate safety assessment
Insurance Agent: Report potential claim immediately
PoolRentalNearMe.com Support: 866-420-3702 for urgent issues
Emergency Repairs: Contact trusted repair professionals

Initial Guest Communication

Immediate Damage Notification:

Hi [Guest Name],

I hope everyone is safe and uninjured from the incident at the pool.

**IMMEDIATE PRIORITIES:**
1. Confirming everyone's safety and well-being
2. Securing the area to prevent further issues
3. Understanding exactly what happened

**NEXT STEPS:**
I need to document the damage for insurance and repair purposes. Could we talk by phone in the next hour to discuss what occurred?

My direct number is [phone number]. I'm available right now.

**NO BLAME APPROACH:**
Right now, I'm focused on safety and understanding the situation. We'll work together to resolve this fairly.

Please call me as soon as you can.

[Your Name]

Damage Assessment & Documentation

Comprehensive Documentation Process

Photo Documentation Checklist:

✅ Overview Shots: Wide-angle views showing entire affected area
✅ Specific Damage: Close-up photos of each damaged item/area
✅ Multiple Angles: Different perspectives of the same damage
✅ Reference Points: Include undamaged areas for comparison
✅ Measurement: Include rulers or objects for size reference
✅ Serial Numbers: Equipment model/serial numbers if applicable
✅ Before Photos: Compare with pre-guest arrival photos

Video Documentation:

VIDEO DOCUMENTATION SCRIPT

"This is [Your Name] documenting pool damage discovered on [Date] at [Time] following the departure of [Guest Name]'s group.

[Walk through the entire area]

I'm now showing the overall pool area... [describe what you're filming]

Here's the specific damage to [item/area]... [detailed description]

This appears to be [type of damage] affecting [specific components]...

For reference, this is what this area normally looks like... [show undamaged similar areas]

The guests checked out at [time] and this damage was discovered at [time] during my standard post-checkout inspection.

End of documentation at [time]."

Damage Classification System

Severity Levels:

Level 1 - Minor Damage ($0-$250):

Small scratches or scuffs on pool surfaces
Minor equipment malfunction requiring simple repair
Broken pool accessories (floats, toys, small equipment)
Easily replaceable items

Level 2 - Moderate Damage ($250-$1,000):

Pool liner tears or significant surface damage
Equipment damage requiring professional repair
Broken furniture or major amenities
Chemical imbalance requiring professional treatment

Level 3 - Major Damage ($1,000-$5,000):

Significant pool structure damage
Major equipment replacement needed
Extensive surface repairs required
Multiple systems affected

Level 4 - Severe Damage ($5,000+):

Pool structure integrity compromised
Complete equipment system replacement
Extensive reconstruction required
Property safety concerns

Professional Assessment

When to Call Professionals Immediately:

Structural Damage: Cracks in pool walls, deck, or foundation
Equipment Failure: Pool pumps, heaters, or filtration systems
Electrical Issues: Any damage to electrical components or wiring
Chemical Contamination: Unusual chemical spills or water contamination
Safety Hazards: Any damage creating immediate safety risks

Professional Assessment Documentation:

PROFESSIONAL DAMAGE ASSESSMENT REQUEST

To: [Pool Service Professional]
From: [Your Name]
Date: [Date]
Property: [Address]

**DAMAGE OVERVIEW:**
[Brief description of damage discovered]

**ASSESSMENT NEEDED:**
• Extent of damage to [specific systems/areas]
• Safety implications and immediate risks
• Repair requirements and timeline
• Cost estimates for restoration
• Temporary safety measures needed

**DOCUMENTATION REQUIRED:**
• Written assessment report
• Detailed repair estimate
• Safety recommendations
• Photos of damage from professional perspective
• Timeline for repairs

**URGENCY:**
This is for insurance claim and guest resolution purposes. Please prioritize this assessment.

Contact me at [phone number] to schedule immediate inspection.

Thank you,
[Your Name]

Guest Communication Strategy

Damage Discussion Approach

Phone Conversation Framework:

Safety First: "I'm glad everyone is safe and no one was hurt."
Fact Gathering: "Can you help me understand what happened?"
No Blame: "Accidents happen, and I appreciate your honesty."
Process Explanation: "Here's how we'll handle this fairly..."
Next Steps: "I'll get repair estimates and we'll work together on resolution."

Sample Damage Discussion:

"Hi [Guest Name], thanks for taking my call.

First, I want to make sure everyone from your group is okay and no one was injured when this happened.

I discovered [specific damage] during my post-checkout inspection. Can you help me understand what occurred during your stay?

[Listen to their account]

I appreciate your honesty about this. Accidents happen, especially when people are having fun at the pool. 

Here's what happens next:
1. I'm getting professional repair estimates
2. I'll share those estimates with you
3. We'll work together on fair resolution
4. Everything will go through PoolRentalNearMe.com's resolution process

Do you have any questions about this process? I want to make sure we handle this professionally and fairly for everyone."

Written Damage Communication

Formal Damage Notification:

POOL DAMAGE NOTIFICATION

Hi [Guest Name],

Thank you for our phone conversation earlier about the damage discovered at the pool following your stay.

**DAMAGE SUMMARY:**
• Location: [Specific area/equipment]
• Description: [Detailed description]
• Discovery Time: [When found during inspection]
• Your Account: [Summary of guest's explanation]

**DOCUMENTATION:**
I've thoroughly documented the damage with photos and video, and have contacted professional pool services for assessment and repair estimates.

**NEXT STEPS:**
1. Professional assessment (scheduled for [date])
2. Repair estimates (expected by [date])
3. Resolution discussion (within [timeframe])
4. PoolRentalNearMe.com resolution process initiation

**RESOLUTION APPROACH:**
My goal is to handle this fairly and professionally. I'll share all estimates and documentation with you before proceeding with any resolution.

**TIMELINE:**
I'll have complete information and estimates to you by [date]. We can then discuss the best path forward.

Thank you for your cooperation in resolving this matter.

Best regards,
[Your Name]
[Direct phone number]

Insurance Claims Process

Immediate Insurance Notification

Insurance Claim Initiation:

INSURANCE CLAIM NOTIFICATION

To: [Insurance Company]
Policy Holder: [Your Name]
Policy Number: [Number]
Date of Loss: [Date]
Claim Type: Property Damage - Short-Term Rental

**INCIDENT SUMMARY:**
Property damage occurred during short-term rental booking from [date] to [date]. Damage discovered during post-checkout inspection at [time].

**DAMAGE DESCRIPTION:**
[Detailed description of all damage]

**ESTIMATED LOSS:**
Preliminary estimate: $[Amount] (pending professional assessment)

**DOCUMENTATION AVAILABLE:**
• Comprehensive photo documentation
• Video evidence
• Guest booking information
• Professional assessment (pending)
• Repair estimates (pending)

**IMMEDIATE ACTION TAKEN:**
• Area secured for safety
• Further damage prevented
• Professional assessment scheduled
• Guest notification completed

**ADJUSTER REQUEST:**
Please assign adjuster for immediate inspection. Property is secured and available for review.

Contact: [Your phone number]
Email: [Your email]

[Your Name]
[Date]

Working with Insurance Adjusters

Adjuster Meeting Preparation:

✅ All Documentation: Photos, videos, reports organized
✅ Professional Estimates: Repair quotes from licensed contractors
✅ Guest Information: Booking details and communication records
✅ Property History: Previous maintenance and condition records
✅ Policy Documents: Insurance policy and coverage details

Adjuster Meeting Agenda:

INSURANCE ADJUSTER MEETING AGENDA

**MEETING DETAILS:**
Date: [Date]
Time: [Time]
Location: [Property Address]
Adjuster: [Name and contact]

**AGENDA:**
1. **Property Walkthrough**
   • Show all damaged areas
   • Explain normal property condition
   • Demonstrate damage extent

2. **Documentation Review**
   • Photo and video evidence
   • Professional assessments
   • Repair estimates
   • Guest communication records

3. **Damage Discussion**
   • How damage occurred
   • Guest account of incident
   • Timeline of discovery

4. **Coverage Review**
   • Policy coverage applicable
   • Deductible amount
   • Coverage limitations

5. **Next Steps**
   • Adjuster's assessment timeline
   • Additional documentation needed
   • Repair authorization process
   • Settlement timeline

**QUESTIONS FOR ADJUSTER:**
• What additional documentation is needed?
• What is the expected timeline for resolution?
• Are there preferred contractors for repairs?
• How does the guest liability factor into the claim?

PoolRentalNearMe.com Resolution Process

Platform Damage Reporting

Resolution Center Claim:

DAMAGE CLAIM SUBMISSION

**Booking Information:**
• Guest Name: [Name]
• Booking Dates: [Dates]
• Confirmation Number: [Number]
• Total Guests: [Number]

**Damage Details:**
• Discovery Date/Time: [Details]
• Damage Location: [Specific areas]
• Damage Description: [Comprehensive description]
• Estimated Repair Cost: $[Amount]

**Documentation Attached:**
• Photo evidence (before/after)
• Video documentation
• Professional assessment
• Repair estimates
• Guest communication records

**Guest Communication:**
• Initial notification: [Date]
• Guest response: [Summary]
• Current status: [Cooperative/Unresponsive/Disputed]

**Resolution Requested:**
• Repair costs: $[Amount]
• Additional damages: $[Amount if applicable]
• Total claim: $[Total Amount]

**Supporting Information:**
[Any additional context or special circumstances]

Platform Mediation Process

Working with PoolRentalNearMe.com Support:

Immediate Response: Platform reviews claim within 24 hours
Documentation Review: All evidence evaluated by platform team
Guest Contact: Platform contacts guest for their account
Mediation: Platform facilitates resolution discussion
Decision: Platform makes binding resolution decision if needed

Platform Communication:

Hi PoolRentalNearMe.com Support Team,

I'm submitting a damage claim for booking [confirmation number] and need assistance with resolution.

**SITUATION SUMMARY:**
[Brief overview of damage and circumstances]

**GUEST COOPERATION:**
The guest has been [cooperative/uncooperative] in discussing resolution. [Details of guest response]

**DOCUMENTATION:**
I've provided comprehensive documentation including professional assessments and repair estimates totaling $[amount].

**ASSISTANCE NEEDED:**
• Mediation between myself and the guest
• Review of damage claim and supporting evidence
• Fair resolution based on platform policies
• Timeline for resolution process

**URGENCY:**
[If applicable - reasons for urgent resolution needed]

I'm committed to working through your resolution process and appreciate your support in handling this professionally.

Best regards,
[Your Name]
Host Contact: [Phone/Email]

Repair Management

Contractor Selection & Management

Choosing Repair Professionals:

Licensed & Insured: Verify all credentials and insurance
Pool Specialization: Experience with pool-specific repairs
References: Check recent customer references
Warranty: Guarantee on work performed
Timeline: Realistic completion schedules

Repair Estimate Requirements:

REPAIR ESTIMATE REQUEST

To: [Contractor Name]
From: [Your Name]
Date: [Date]
Property: [Address]

**DAMAGE DESCRIPTION:**
[Detailed description of all damage requiring repair]

**ESTIMATE REQUIREMENTS:**
• Itemized breakdown of all repair costs
• Labor and materials separated
• Timeline for completion
• Warranty information
• License and insurance verification

**DOCUMENTATION NEEDED:**
• Written estimate on company letterhead
• Photos of damage from contractor perspective
• Recommended repair approach
• Alternative repair options if applicable

**ADDITIONAL INFORMATION:**
• This is for insurance claim purposes
• Professional documentation required
• Estimate needed by [date]
• Work authorization pending insurance approval

Please contact me at [phone number] to schedule property inspection.

Thank you,
[Your Name]

Repair Timeline Management

Coordinating Multiple Repairs:

Priority Sequencing: Safety repairs first, cosmetic repairs last
Contractor Coordination: Schedule to minimize conflicts and delays
Guest Impact: Plan repairs to minimize booking disruptions
Quality Control: Inspect each phase before proceeding
Documentation: Photo progress for insurance and records

Repair Progress Communication:

REPAIR PROGRESS UPDATE

Hi [Guest Name/Insurance Adjuster],

I wanted to update you on the repair progress for the pool damage.

**COMPLETED WORK:**
• [List completed repairs with dates]
• [Contractor names and work performed]
• [Photos of completed work attached]

**IN PROGRESS:**
• [Current work being performed]
• [Expected completion date]
• [Any delays or complications]

**UPCOMING:**
• [Scheduled future work]
• [Timeline for completion]
• [Final inspection date]

**COSTS:**
• Completed work: $[Amount]
• Remaining work: $[Amount]
• Total project: $[Amount]

**NEXT STEPS:**
[What happens after repairs are complete]

I'll continue to update you as work progresses.

Best regards,
[Your Name]

Financial Resolution

Cost Recovery Strategies

Security Deposit Application:

SECURITY DEPOSIT DEDUCTION NOTICE

Hi [Guest Name],

Following our discussion about the pool damage during your stay, I'm providing details about security deposit deductions.

**DAMAGE COSTS:**
• [Item 1]: $[Amount] - [Description]
• [Item 2]: $[Amount] - [Description]
• [Item 3]: $[Amount] - [Description]
• **Total Repair Costs: $[Total Amount]**

**SECURITY DEPOSIT:**
• Original Deposit: $[Amount]
• Applied to Damages: $[Amount]
• **Remaining Balance: $[Amount]**

**ADDITIONAL AMOUNT DUE:**
[If applicable: $[Amount] above security deposit]

**DOCUMENTATION:**
All repair estimates and invoices are attached for your review.

**PAYMENT:**
[Details about additional payment if needed, or refund if deposit covers everything]

Thank you for your cooperation in resolving this matter.

Best regards,
[Your Name]

Insurance Settlement Management

Insurance Settlement Communication:

INSURANCE SETTLEMENT ACCEPTANCE

To: [Insurance Company]
From: [Your Name]
Claim Number: [Number]
Date: [Date]

**SETTLEMENT REVIEW:**
I have reviewed the settlement offer of $[Amount] for pool damage claim [number].

**ACCEPTANCE:**
I accept this settlement amount based on:
• Coverage of actual repair costs: $[Amount]
• Deductible applied: $[Amount]
• Depreciation factors: $[Amount if applicable]

**REPAIR AUTHORIZATION:**
With this settlement, I will proceed with authorized repairs using:
• [Contractor name] for [specific work]
• [Contractor name] for [specific work]
• Total authorized work: $[Amount]

**GUEST LIABILITY:**
The guest's security deposit of $[Amount] will be applied toward the deductible portion.

**COMPLETION TIMELINE:**
All repairs are scheduled for completion by [date].

Thank you for your prompt handling of this claim.

[Your Name]

Prevention Strategies

Pre-Arrival Prevention

Guest Education & Expectations:

POOL SAFETY & CARE GUIDELINES

Hi [Guest Name],

Your pool day is almost here! To ensure everyone has a safe, fun experience, please review these important guidelines:

**POOL SAFETY:**
• No diving in shallow areas (depth markers clearly posted)
• No glass containers anywhere in pool area
• Adult supervision required for children at all times
• No running on wet pool deck surfaces
• Maximum occupancy: [number] people in pool at one time

**EQUIPMENT CARE:**
• Pool toys and floats are provided - please use only these items
• BBQ instructions are posted - please follow carefully
• Sound system instructions included - ask if you need help
• Report any equipment issues immediately

**PROPERTY RESPECT:**
• Furniture is arranged for optimal safety and enjoyment
• Please don't move heavy furniture without asking
• Report any accidents or damage immediately
• We're here to help - don't try to fix things yourself

**EMERGENCY CONTACTS:**
• Host (Me): [Phone number]
• Emergency Services: 911
• Property Emergency: [Backup contact]

Looking forward to hosting you safely!
[Your Name]

Property Modifications for Damage Prevention

Physical Improvements:

Safety Barriers: Additional fencing or barriers around hazardous areas
Non-Slip Surfaces: Enhanced deck materials to prevent falls
Equipment Protection: Covers or barriers for sensitive equipment
Clear Signage: Depth markers, safety rules, equipment instructions
Lighting Improvements: Better visibility for evening safety

Equipment Upgrades:

Durable Furniture: Commercial-grade, damage-resistant furniture
Safety Equipment: Additional life preservers, first aid supplies
Monitoring Systems: Security cameras for safety and liability
Automatic Systems: Self-regulating pool chemistry and temperature
Emergency Shutoffs: Easy-access controls for equipment shutdown

Guest Screening Enhancement

Risk Assessment Factors:

Group Size: Larger groups = higher damage risk
Event Type: Parties vs. family gatherings
Guest Reviews: History of property respect
Communication Style: Professionalism in booking process
Age Demographics: Adult supervision for younger groups

Enhanced Screening Questions:

BOOKING QUALIFICATION QUESTIONS

Hi [Guest Name],

To ensure our pool is perfect for your group, I have a few questions:

**GROUP DETAILS:**
• How many adults vs. children will be attending?
• What's the occasion for your pool day?
• Has anyone in your group used pool rentals before?
• Will there be alcohol at your event?

**EXPERIENCE LEVEL:**
• Are you comfortable with pool safety responsibilities?
• Any questions about our house rules or equipment?
• Do you need any special accommodations or assistance?

**SAFETY AWARENESS:**
• Will you have designated adults supervising children?
• Are you comfortable enforcing safety rules with your group?
• Any concerns about our property layout or amenities?

These questions help me ensure everyone has a safe, enjoyable experience!

[Your Name]

Legal Considerations

Liability Protection

Documentation for Legal Protection:

Comprehensive Records: All damage incidents thoroughly documented
Guest Acknowledgments: Signed agreements and rule acknowledgments
Professional Assessments: Third-party damage evaluations
Insurance Compliance: Proper claim procedures followed
Platform Procedures: PoolRentalNearMe.com processes utilized

Legal Consultation Triggers:

Disputed Liability: Guest denies responsibility for obvious damage
Injury Claims: Any guest injury related to property damage
Significant Costs: Damage exceeding insurance coverage limits
Criminal Activity: Suspected intentional property destruction
Regulatory Issues: Damage affecting permits or compliance

Contract Enforcement

Rental Agreement Clauses:

DAMAGE LIABILITY CLAUSE

**GUEST RESPONSIBILITY:**
Guest acknowledges full responsibility for any damage to the property, equipment, or furnishings caused by Guest or Guest's party during the rental period.

**DAMAGE REPORTING:**
Guest agrees to immediately report any accidents, damage, or equipment malfunctions to Host. Failure to report damage may result in additional charges.

**REPAIR COSTS:**
Guest is liable for actual repair or replacement costs for any damage beyond normal wear and tear. Host will obtain reasonable repair estimates and provide documentation to Guest.

**SECURITY DEPOSIT:**
Security deposit may be applied toward damage costs. Guest remains liable for damage costs exceeding the security deposit amount.

**DISPUTE RESOLUTION:**
Any disputes regarding damage liability will be resolved through PoolRentalNearMe.com's resolution process or binding arbitration as specified in the platform terms of service.

Recovery and Moving Forward

Post-Damage Business Operations

Minimizing Business Impact:

Quick Repairs: Prioritize repairs to minimize booking disruptions
Alternative Dates: Offer affected future guests alternative dates
Partial Operations: Continue bookings in unaffected areas if safe
Communication: Keep future guests informed of any limitations
Compensation: Offer discounts for any inconvenience

Guest Relations Recovery:

POST-REPAIR GUEST COMMUNICATION

Hi [Future Guest Name],

I wanted to personally reach out about your upcoming booking on [date].

**RECENT IMPROVEMENTS:**
We recently completed some property improvements and repairs that have actually enhanced the pool experience:
• [Specific improvements made]
• [New safety features added]
• [Enhanced amenities]

**QUALITY ASSURANCE:**
Everything has been professionally inspected and is ready for your perfect pool day. In fact, the property is in better condition than ever!

**SPECIAL CONSIDERATION:**
As a thank you for your patience during our improvement period, I'm including [bonus amenity/discount] with your booking.

Looking forward to providing you with an exceptional experience!

[Your Name]

Relationship Management with Damage-Causing Guests

Professional Closure:

DAMAGE RESOLUTION COMPLETION

Hi [Guest Name],

I wanted to follow up now that we've completed the repairs from the damage during your stay.

**RESOLUTION SUMMARY:**
• Total repair costs: $[Amount]
• Insurance coverage: $[Amount]
• Your responsibility: $[Amount]
• Resolution completed: [Date]

**MOVING FORWARD:**
While this situation was unfortunate, I appreciated your honesty and cooperation throughout the resolution process. 

**FUTURE WELCOME:**
You handled this professionally, and despite the damage, you're welcome to book with us again in the future. Everyone deserves a second chance, and I believe this experience will make you even more careful guests.

**LESSONS LEARNED:**
I've also made some property improvements based on this incident to help prevent similar issues for all future guests.

Thank you for working with me to resolve this fairly.

Best regards,
[Your Name]

Support Resources

PoolRentalNearMe.com Support

Damage Support Services:

24/7 Emergency Line: 866-420-3702 for urgent damage situations
Resolution Center: Platform mediation and dispute resolution
Host Support: hosts@poolrentalnearme.com for guidance
Insurance Coordination: Platform assistance with insurance claims

Documentation Support:

Template Library: Damage communication templates
Photo Guidelines: Best practices for damage documentation
Legal Resources: Basic legal guidance for damage situations
Contractor Network: Vetted repair professionals in your area

Professional Services

Essential Professional Contacts:

Pool Service Professionals: Immediate damage assessment
Insurance Agents: Specialized short-term rental coverage
Legal Counsel: Property law and liability attorneys
Contractors: Licensed pool and property repair specialists
Accountants: Tax implications of damage and repairs

Emergency Response Network:

EMERGENCY CONTACT LIST

**IMMEDIATE RESPONSE:**
• Emergency Services: 911
• Host Emergency Line: [Your 24/7 number]
• PoolRentalNearMe.com Emergency: 866-420-3702

**PROFESSIONAL SERVICES:**
• Pool Service: [Name/Number] - 24/7 emergency
• Insurance Agent: [Name/Number] - immediate claim reporting
• Contractor: [Name/Number] - emergency repairs
• Legal Counsel: [Name/Number] - liability issues

**UTILITIES & SERVICES:**
• Water Department: [Number] - leak emergencies
• Electric Company: [Number] - electrical issues
• Gas Company: [Number] - gas leak emergencies
• Property Manager: [Name/Number] - if applicable

Keep this list accessible at all times!

Best Practices Summary

Damage Response Excellence

Immediate Response:

✅ Safety First: Always prioritize guest and property safety
✅ Document Everything: Comprehensive photo and video evidence
✅ Professional Assessment: Get expert evaluation quickly
✅ Guest Communication: Contact guests immediately and professionally
✅ Platform Notification: Report to PoolRentalNearMe.com promptly

Resolution Process:

✅ Fair Assessment: Objective evaluation of damage and responsibility
✅ Professional Estimates: Licensed contractor repair quotes
✅ Insurance Coordination: Proper claim procedures and documentation
✅ Guest Cooperation: Work collaboratively toward fair resolution
✅ Platform Mediation: Utilize PoolRentalNearMe.com resolution services

Prevention Focus:

✅ Guest Education: Clear safety and care instructions
✅ Property Improvements: Ongoing damage prevention measures
✅ Enhanced Screening: Better guest qualification processes
✅ Insurance Coverage: Adequate protection for your investment
✅ Professional Maintenance: Regular property care and inspection

Common Mistakes to Avoid

❌ Delayed Response: Waiting too long to address damage
❌ Poor Documentation: Inadequate photos or evidence
❌ Emotional Reactions: Taking damage personally or responding angrily
❌ Inadequate Insurance: Insufficient coverage for potential damages
❌ Guest Confrontation: Accusatory or hostile communication
❌ DIY Repairs: Attempting repairs without proper expertise
❌ Platform Avoidance: Not using PoolRentalNearMe.com resolution process

Need immediate help with pool damage? [Contact Emergency Support: 866-420-3702]

Want to improve your damage prevention? [Schedule a Property Assessment →]

Remember: Professional damage handling protects your investment, maintains your reputation, and often leads to positive outcomes even from negative situations. Every challenge is an opportunity to demonstrate your professionalism!