Effective Date: September 8, 2025
Last Updated: September 8, 2025
Our Commitment to Your Privacy
At Pool Rental Near Me, we believe privacy isn't just a policy—it's a promise. We're a family-owned, community-driven marketplace that treats your personal information with the same care we'd want for our own family's data.
This Privacy Policy explains how we collect, use, protect, and share your information when you use our platform to book pools or list your property for rental.
What Information We Collect
Information You Provide Directly
Account Registration:
- Name, email address, phone number
- Profile photo and bio (optional)
- Government-issued ID for verification (hosts and guests)
- Payment information (processed securely through our payment partners)
Booking & Listing Information:
- Property addresses and descriptions
- Booking dates, times, and group sizes
- Communication between hosts and guests
- Reviews and ratings
- Special requests and accessibility needs
Safety & Compliance Data:
- Emergency contact information
- Age verification for supervision requirements
- Insurance documentation (hosts)
- Incident reports (when applicable)
Information We Collect Automatically
Usage Data:
- Pages visited, time spent on platform
- Search queries and booking preferences
- Device information (browser, operating system)
- IP address and general location data
Communication Records:
- Messages sent through our platform
- Support ticket conversations
- Phone call recordings (with consent)
How We Use Your Information
Platform Operations
- Booking Management: Process reservations, payments, and cancellations
- Safety & Security: Verify identities, prevent fraud, ensure compliance
- Communication: Connect hosts and guests, send booking confirmations
- Customer Support: Resolve issues, answer questions, provide assistance
Community Building
- Reviews & Ratings: Help users make informed decisions
- Recommendations: Suggest pools based on preferences and history
- Local Insights: Provide area-specific information and tips
Business Improvement
- Analytics: Understand usage patterns to improve our platform
- Marketing: Send relevant updates about new features and opportunities
- Product Development: Build better tools for hosts and guests
Information Sharing & Disclosure
With Other Users
Hosts Can See:
- Guest name, profile photo, and basic contact info
- Booking details and special requests
- Reviews you've left for other hosts
Guests Can See:
- Host name, profile photo, and response time
- Property photos, amenities, and house rules
- Reviews from other guests
With Service Partners
Payment Processing: Secure payment information shared with certified payment processors Identity Verification: ID documents processed by trusted verification services Insurance Partners: Relevant booking data for coverage purposes (with consent) Communication Tools: Message delivery through secure messaging services
Legal Requirements
We may disclose information when required by law, to:
- Comply with legal processes (subpoenas, court orders)
- Protect safety and prevent harm
- Investigate fraud or security breaches
- Enforce our Terms of Service
Business Transfers
If Pool Rental Near Me is acquired or merged, user information may be transferred as part of that transaction. We'll notify users of any such changes.
Data Security & Protection
Security Measures
- Encryption: All sensitive data encrypted in transit and at rest
- Access Controls: Limited employee access on need-to-know basis
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: Industry-standard hosting and database security
Payment Security
- PCI Compliance: Meet all payment card industry standards
- Tokenization: Credit card numbers replaced with secure tokens
- No Storage: We don't store complete payment card information
- Fraud Monitoring: Real-time transaction monitoring and alerts
Account Security
- Strong Passwords: Encourage complex, unique passwords
- Two-Factor Authentication: Optional additional security layer
- Login Monitoring: Alert users to suspicious account activity
- Secure Logout: Automatic session timeouts for protection
Your Privacy Rights & Choices
Account Management
- Profile Updates: Modify personal information anytime
- Privacy Settings: Control what information is visible to others
- Communication Preferences: Choose which emails and notifications you receive
- Account Deletion: Request complete account removal
Data Access & Portability
- Data Download: Request a copy of your personal information
- Correction Rights: Update inaccurate information
- Deletion Requests: Ask us to remove specific data (subject to legal requirements)
- Processing Restrictions: Limit how we use certain information
Marketing Communications
- Email Unsubscribe: Opt out of promotional emails anytime
- SMS Opt-out: Stop text message notifications
- Targeted Advertising: Limit personalized ads (where available)
- Newsletter Control: Choose specific content types
Cookies & Tracking Technologies
What We Use
Essential Cookies: Required for platform functionality (login, booking, payments) Analytics Cookies: Help us understand how users interact with our platform Preference Cookies: Remember your settings and choices Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness
Your Cookie Choices
- Browser Settings: Most browsers allow cookie management
- Opt-out Tools: Use industry opt-out mechanisms for advertising cookies
- Platform Controls: Adjust preferences in your account settings
Children's Privacy
Pool Rental Near Me is designed for users 18 and older. We don't knowingly collect personal information from children under 13. If we discover we've collected such information, we'll delete it promptly.
For bookings involving children, adult supervision and consent are required, but the booking account must belong to an adult.
International Users & Data Transfers
Pool Rental Near Me primarily operates in the United States. If you're accessing our platform from outside the US, your information may be transferred to and processed in the United States, where our servers and business operations are located.
We implement appropriate safeguards to protect your information regardless of where it's processed.
Third-Party Links & Services
Our platform may contain links to external websites or integrate with third-party services. This Privacy Policy doesn't apply to those external sites. We encourage you to review the privacy policies of any third-party services you use.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our practices or services
- Legal or regulatory requirements
- User feedback and industry best practices
How We'll Notify You:
- Email notification to registered users
- Prominent notice on our platform
- Updated "Last Modified" date at the top of this policy
Continued use of our platform after changes constitutes acceptance of the updated policy.
Contact Us About Privacy
We're here to help with any privacy questions or concerns:
Privacy Inquiries: 📧 Email: privacy@poolrentalnearme.com 📞 Phone: 866-420-3702 📬 Mail: Pool Rental Near Me, Privacy Team, [Company Address]
Data Protection Requests: For access, correction, or deletion requests, please use our [Data Request Form] or contact us directly.
Response Time: We'll respond to privacy inquiries within 30 days and work to resolve any concerns promptly.
State-Specific Privacy Rights
California Residents (CCPA)
California users have additional rights under the California Consumer Privacy Act:
- Right to Know: What personal information we collect and how it's used
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: Stop the sale of personal information (we don't sell data)
- Non-Discrimination: Equal service regardless of privacy choices
Other State Laws
We comply with applicable state privacy laws and will update this policy as new regulations take effect.
Our Privacy Promise
At Pool Rental Near Me, your trust is everything. We're committed to:
- Transparency: Clear communication about our data practices
- Control: Giving you choices about your information
- Security: Protecting your data with industry-leading measures
- Respect: Treating your privacy as we'd want ours treated
Questions about this policy? We're real people who give a damn, and we're here to help.
Ready to dive in? [Find Your Perfect Pool →] | [Become a Host →]
This Privacy Policy is part of our commitment to building a safe, trustworthy community marketplace. Thank you for being part of Pool Rental Near Me.
