Effective Date: September 8, 2025
Welcome to Pool Rental Near Me! These Terms of Service ("Terms") govern your use of our platform and services. By using our website, mobile app, or services, you agree to these Terms.
About Our Service
Pool Rental Near Me is a community marketplace that connects pool owners ("Hosts") with people seeking private pool experiences ("Guests"). We facilitate bookings, payments, and communications but are not a party to the rental agreements between Hosts and Guests.
Our Role
- Marketplace Platform: We provide the technology and tools for pool rentals
- Payment Processing: We handle secure transactions and payouts
- Community Standards: We maintain safety guidelines and user policies
- Customer Support: We offer assistance with bookings and disputes
User Accounts and Eligibility
Account Requirements
- Minimum Age: Users must be 18 years or older
- Accurate Information: Provide truthful, current information
- Account Security: Maintain confidentiality of login credentials
- One Account: Each person may maintain only one account
Verification Process
- Identity Verification: Government-issued ID required
- Property Verification: Hosts must prove property ownership/authorization
- Payment Methods: Valid payment information required
- Communication: Maintain current contact information
Host Responsibilities
Property Standards
✅ Safety Compliance: Meet all local pool safety regulations
✅ Accurate Listings: Provide truthful descriptions and photos
✅ Maintenance: Keep pool clean, safe, and properly maintained
✅ Insurance: Maintain appropriate liability coverage
✅ Legal Compliance: Follow local zoning and rental laws
Booking Management
- Response Time: Respond to inquiries within 24 hours
- Availability: Keep calendar accurate and updated
- House Rules: Establish clear, reasonable property rules
- Guest Communication: Provide check-in instructions and support
Prohibited Activities
❌ Discriminating against guests based on protected characteristics
❌ Listing properties without proper authorization
❌ Misrepresenting property conditions or amenities
❌ Requesting off-platform payments
❌ Canceling confirmed bookings without valid reasons
Guest Responsibilities
Booking Conduct
✅ Accurate Information: Provide correct group size and details
✅ House Rules: Follow all host rules and property guidelines
✅ Respectful Behavior: Treat property and neighbors with respect
✅ Safety First: Ensure proper supervision, especially for children
✅ Timely Payment: Complete payments as required
During Your Visit
- Capacity Limits: Never exceed stated maximum occupancy
- Supervision: Adult supervision required for all minors
- Property Care: Leave space clean and undamaged
- Noise Levels: Respect quiet hours and neighbor considerations
- Emergency Procedures: Follow posted safety protocols
Prohibited Activities
❌ Exceeding group size limits
❌ Bringing unauthorized pets or smoking where prohibited
❌ Using pool outside reserved hours
❌ Engaging in dangerous or illegal activities
❌ Disturbing neighbors or violating local laws
Platform Fees and Payments
Fee Structure
- Host Fee: 10% commission on gross booking amount
- Guest Service Fee: Variable fee disclosed at checkout
- Processing Fees: Standard payment processing charges
- Additional Services: Optional add-ons priced separately
Payment Terms
- Guest Payments: Due at time of booking confirmation
- Host Payouts: Released 24 hours after guest check-in
- Currency: All transactions in USD unless otherwise specified
- Taxes: Users responsible for applicable taxes
Refunds and Cancellations
- Cancellation Policies: Vary by listing (Flexible, Moderate, Strict)
- Host Cancellations: Full refund including service fees
- Guest Cancellations: Subject to listing's cancellation policy
- Safety Issues: Full refunds for legitimate safety concerns
Safety and Compliance
Safety Standards
Our mission is Progress Toward Zero Child Drownings through:
- Active Supervision: Adult supervision required for all children
- Safety Equipment: Proper rescue equipment and first aid supplies
- Water Quality: Maintained chemical balance and cleanliness
- Emergency Preparedness: Clear emergency procedures and contacts
Incident Reporting
- Immediate Response: Call 911 for medical emergencies
- Platform Notification: Report all incidents to support immediately
- Documentation: Provide detailed incident reports when requested
- Cooperation: Assist with safety investigations as needed
Compliance Requirements
- Local Laws: All users must comply with applicable regulations
- Insurance: Hosts must maintain appropriate coverage
- Permits: Obtain required rental permits where applicable
- Health Codes: Meet local health department standards
Prohibited Uses and Content
Platform Misuse
❌ Fraudulent Activity: False information, fake reviews, payment fraud
❌ Circumvention: Avoiding platform fees or payment systems
❌ Spam: Unsolicited messages, promotional content
❌ System Interference: Hacking, malware, or system disruption
Content Violations
❌ Inappropriate Content: Nudity, violence, hate speech
❌ Copyright Infringement: Unauthorized use of protected content
❌ False Information: Misleading listings or reviews
❌ Privacy Violations: Sharing others' personal information
Consequences
- Warnings: First violations may result in warnings
- Account Suspension: Temporary restriction of platform access
- Permanent Ban: Removal from platform for serious violations
- Legal Action: Prosecution for illegal activities
Intellectual Property
Platform Content
- Ownership: Pool Rental Near Me owns platform technology and content
- License: Users receive limited license to use platform for intended purposes
- Restrictions: No copying, modifying, or distributing platform content
- Trademarks: Pool Rental Near Me trademarks are protected
User Content
- Ownership: Users retain ownership of content they post
- License Grant: Users grant us license to use content for platform operations
- Responsibility: Users responsible for ensuring they have rights to posted content
- Removal: We may remove content that violates these Terms
Privacy and Data Protection
Information Collection
- Account Data: Registration and profile information
- Usage Data: Platform interaction and booking history
- Communication: Messages between users and support
- Payment Data: Secure processing through third-party providers
Data Use
- Service Provision: Facilitate bookings and platform operations
- Safety: Verify identities and investigate incidents
- Improvement: Enhance platform features and user experience
- Legal Compliance: Meet regulatory and legal requirements
Data Protection
- Security Measures: Industry-standard encryption and protection
- Limited Access: Data access restricted to authorized personnel
- Third Parties: Sharing limited to service providers and legal requirements
- Retention: Data retained as needed for legitimate business purposes
Dispute Resolution
Platform Mediation
- Direct Communication: Users encouraged to resolve issues directly
- Support Assistance: Contact support for mediation help
- Documentation: Provide evidence and clear explanation of issues
- Fair Resolution: We work toward mutually acceptable solutions
Escalation Process
- Internal Review: Support team investigation and recommendation
- Management Review: Senior team review for complex issues
- External Mediation: Third-party mediation for unresolved disputes
- Legal Action: Court proceedings as last resort
Binding Arbitration
- Agreement: Disputes subject to binding arbitration
- Location: Arbitration conducted in [Company Location]
- Rules: American Arbitration Association Commercial Rules
- Exceptions: Small claims court and injunctive relief excluded
Limitation of Liability
Platform Role
- Marketplace Only: We facilitate connections but don't provide pool services
- No Warranties: Platform provided "as is" without guarantees
- User Responsibility: Users responsible for their own safety and compliance
- Third-Party Services: Not liable for third-party service failures
Liability Limits
- Damages: Liability limited to amount paid for services
- Exclusions: No liability for indirect, consequential, or punitive damages
- Time Limits: Claims must be brought within one year
- Insurance: Users encouraged to maintain appropriate insurance coverage
Termination
Account Termination
- User Termination: Users may close accounts at any time
- Platform Termination: We may terminate accounts for violations
- Effect: Termination ends access to platform and services
- Data Retention: Some data retained for legal and safety purposes
Survival
These provisions survive termination:
- Payment obligations
- Liability limitations
- Intellectual property rights
- Dispute resolution procedures
Changes to Terms
Modification Rights
- Updates: We may modify these Terms as needed
- Notification: Users notified of material changes
- Effective Date: Changes effective 30 days after notification
- Continued Use: Using platform after changes constitutes acceptance
Version Control
- Current Version: Always available on platform
- Archive: Previous versions maintained for reference
- Questions: Contact support for clarification on changes
Contact Information
Customer Support
📧 Email: support@poolrentalnearme.com
📞 Host Hotline: 866-420-3702
💬 Live Chat: Available 7am-10pm daily
📍 Address: [Company Address]
Legal Notices
📧 Legal Email: legal@poolrentalnearme.com
📄 Written Notice: [Legal Address]
Additional Resources
- Community Guidelines: Detailed behavior expectations
- Privacy Policy: Complete data protection information
- Safety Guidelines: Comprehensive safety requirements
- Host Playbook: Best practices for successful hosting
- Guest Guide: Tips for great pool experiences
Questions about these Terms? Contact our support team at support@poolrentalnearme.com or through live chat. We're here to help ensure you understand your rights and responsibilities as part of the Pool Rental Near Me community.
These Terms of Service are designed to protect all community members while enabling safe, enjoyable pool sharing experiences. Thank you for being part of our community.
