Secure, Simple Payment Processing for Hosts and Guests
Pool Rental Near Me provides secure payment processing with multiple options for both hosts and guests. Our transparent fee structure and reliable payout system ensure smooth transactions for everyone in our community.
Table of Contents
- Accepted Payment Methods
- For Guests: Adding & Managing Payment Methods
- For Hosts: Payout Methods
- Payment Security
- Fees & Pricing
- Payment Timeline
- Troubleshooting Payment Issues
- Refunds & Cancellations
Accepted Payment Methods
For Guest Bookings
Credit & Debit Cards:
- Visa, Mastercard, American Express, Discover
- Both domestic and international cards accepted
- 3D Secure authentication for enhanced security
Digital Wallets:
- PayPal
- Apple Pay (iOS devices)
- Google Pay (Android devices)
Bank Transfers:
- ACH transfers (US only)
- Processing time: 3-5 business days
What We Don't Accept
❌ Cash payments
❌ Checks or money orders
❌ Cryptocurrency
❌ Wire transfers
❌ Gift cards or store credit
For Guests: Adding & Managing Payment Methods
Adding a Payment Method
- Sign in to your Pool Rental Near Me account
- Navigate to Account Settings → Payment Methods
- Click "Add Payment Method"
- Select your preferred payment type
- Enter payment details securely
- Verify with security code or authentication
- Save as default (optional)
Managing Existing Methods
Edit Payment Information:
- Update expiration dates
- Change billing addresses
- Modify cardholder names
Set Default Payment:
- Choose primary payment method
- Automatic selection for future bookings
- Easy switching between methods
Remove Payment Methods:
- Delete unused or expired cards
- Cannot remove if active bookings exist
- Immediate removal from account
Payment at Booking
Booking Process:
- Select your pool and dates
- Review booking details and pricing
- Choose payment method at checkout
- Enter security code if required
- Complete booking confirmation
Payment Authorization:
- Full amount authorized at booking
- Funds held until booking completion
- Automatic charge processing 24 hours before check-in
For Hosts: Payout Methods
Setting Up Payouts
Available Payout Options:
- Direct Deposit (ACH): Free, 1-3 business days
- PayPal: Small fee, 1-2 business days
- Instant Payout: Available for select accounts, small fee
Payout Setup Process
- Complete host verification
- Navigate to Host Dashboard → Payouts
- Add bank account or PayPal information
- Verify account with micro-deposits (ACH)
- Set payout schedule preferences
Payout Schedule
Standard Schedule:
- Payouts processed 24 hours after guest check-in
- Funds available based on selected method
- Automatic processing for completed bookings
Payout Details:
- Booking total minus platform fee (10%)
- Cleaning fees and add-ons included
- Security deposits held separately until resolution
Payment Security
Platform Security Features
Encryption & Protection:
- SSL encryption for all transactions
- PCI DSS compliant payment processing
- Fraud detection and prevention systems
- Secure data storage (no card details stored locally)
Authentication Methods:
- Two-factor authentication available
- 3D Secure for card transactions
- Identity verification for hosts
- Secure login protocols
Guest Protection
Booking Protection:
- Payment held in escrow until check-in
- Dispute resolution process
- Chargeback protection
- Refund processing for policy violations
Host Protection
Secure Payments:
- Verified guest payment methods
- Fraud screening for all bookings
- Automatic payout processing
- Dispute mediation services
Fees & Pricing
Guest Fees
Service Fee: Variable based on booking value
- Transparent pricing at checkout
- No hidden fees or surprises
- Includes payment processing and platform services
Host Fees
Platform Fee: 10% of booking total
- Industry-leading low fee structure
- Includes payment processing, customer support, and platform services
- Significantly lower than competitors (typically 20%+)
No Additional Fees:
- No listing fees
- No monthly subscription costs
- No setup or activation fees
- Free payment processing included
Additional Charges
Security Deposits: Set by individual hosts
- Refundable if no damage occurs
- Held separately from booking payment
- Released 24-48 hours after checkout
Add-on Services: Priced by hosts
- Pool heating, extended hours, setup services
- Clearly displayed during booking process
- Included in total payment authorization
Payment Timeline
For Guests
Booking Confirmation:
- Immediate payment authorization
- Funds held (not charged) until 24 hours before check-in
- Confirmation email with payment details
Pre-Arrival:
- Final charge processed 24 hours before check-in
- Email notification of payment completion
- Receipt available in account dashboard
For Hosts
Payout Processing:
- Initiated 24 hours after guest check-in
- Processing time depends on selected method
- Email notification when payout is sent
Payout Schedule:
- Direct Deposit: 1-3 business days
- PayPal: 1-2 business days
- Instant Payout: Within hours (where available)
Troubleshooting Payment Issues
Common Guest Issues
Payment Declined: ✅ Solutions:
- Verify card details and expiration date
- Check available credit/funds
- Contact your bank about international transactions
- Try alternative payment method
- Clear browser cache and cookies
Authorization Problems: ✅ Solutions:
- Complete 3D Secure authentication
- Ensure billing address matches card
- Use updated browser and disable ad blockers
- Contact customer support for assistance
Duplicate Charges: ✅ Solutions:
- Check for multiple booking attempts
- Review account transaction history
- Contact support with transaction details
- Refund processing for verified duplicates
Common Host Issues
Missing Payouts: ✅ Solutions:
- Verify payout method setup
- Check for account verification requirements
- Review booking completion status
- Contact support with booking details
Payout Delays: ✅ Solutions:
- Confirm bank account information accuracy
- Check for banking holidays or delays
- Verify identity and tax information
- Update payout method if needed
Incorrect Payout Amounts: ✅ Solutions:
- Review booking details and fee structure
- Check for security deposit holds
- Verify add-on service charges
- Contact support for payout breakdown
Refunds & Cancellations
Guest Refunds
Refund Timeline:
- Credit Cards: 3-10 business days
- PayPal: 1-3 business days
- Bank Transfers: 5-14 business days
Refund Eligibility:
- Based on host's cancellation policy
- Host cancellations: Full refund + service fees
- Safety issues: Full refund processing
- Weather-related: Policy-dependent
Host Cancellation Impact
Guest Refunds:
- Immediate full refund processing
- Service fees returned to guest
- Alternative booking assistance provided
Host Penalties:
- Potential account restrictions
- Impact on search ranking
- Required rebooking assistance
Payment Method Best Practices
For Guests
Security Tips:
- Use secure, private internet connections
- Keep payment information updated
- Monitor account for unauthorized activity
- Report suspicious charges immediately
Booking Success:
- Verify payment method before booking
- Ensure sufficient funds/credit available
- Complete bookings on desktop for best experience
- Save confirmation emails and receipts
For Hosts
Payout Optimization:
- Keep bank information current
- Complete all verification requirements
- Monitor payout schedules and timing
- Report payout issues promptly
Financial Management:
- Track earnings for tax purposes
- Understand fee structure and calculations
- Plan for seasonal payout variations
- Maintain backup payout methods
Need Help?
Contact Support
Payment Issues: 📧 Email: payments@poolrentalnearme.com
📞 Phone: 866-420-3702
💬 Live Chat: Available 7am-10pm daily
Host Payout Support: 📧 Email: payouts@poolrentalnearme.com
📞 Host Hotline: 866-420-3702
Additional Resources
- FAQ: Common payment questions and answers
- Host Dashboard: Real-time payout tracking
- Account Settings: Manage all payment preferences
- Transaction History: Complete payment records
Emergency Payment Issues
For urgent payment problems affecting active bookings:
- Call immediately: 866-420-3702
- Use live chat for real-time assistance
- Email with "URGENT" in subject line
Security Notice: Pool Rental Near Me will never ask for payment information via email or phone. Always log in to your account directly to manage payment methods securely.
Last Updated: 09/08/2025
For questions about payment methods: support@poolrentalnearme.com
